Rewards FAQs
What do I get if I become a Muffin Break Rewards Member?
As a Muffin Break Rewards member you will receive fantastic value through our buy four coffees and get the 5th free. You will also get a free muffin during the month of your birthday when you register your account along with a free registration coffee. Rewards members also receive information about exclusive Muffin Break deals and promotions.
Do I have to redeem my free coffee at the time I receive it or can I accumulate them?
It is recommended that you use your free coffee on your next visit to ensure you reap the benefits of our rewards program. However your free coffees will be available on your account for 300 days and can be used at any time up until this date.
What if I purchase two coffees in one transaction? Will I receive coffee points for both?
Yes, all customers who purchase any hot beverage will receive a single coffee point per hot beverage per transaction.
Will I accumulate coffees with the purchase of any other hot beverages such as tea or hot chocolate?
Yes, customers will accumulate coffees/hot beverages with every relevant purchase.
Will I accumulate coffees for purchases such as Iced Coffee, Iced Chocolate or bottled drinks?
No, the rewards program is only valid for hot beverage purchases.
Will my details be secure if I register?
Yes, you can rest assured that we take care of your personal information. Please read our privacy policy for further details.
Why do I not receive e-newsletters from Muffin Break?
If you do not receive an e-newsletter from Muffin Break, this may mean you have not opted-in to the rewards program. If you wish to opt-in, you can login to your account online to select opt-in on your profile.
How can I remove myself from the email listing?
If you no longer want to receive emails from Muffin Break you can unsubscribe from any email you have received and you will be removed from our mailing list. The unsubscribe link is at the bottom of every email.
If I have a problem registering online who do I contact?
You will need to contact Muffin Break via customerservice@muffinbreak.com.au and provide your card number, so we can help you resolve any technical issues you are experiencing.
Why do I receive email offers from certain stores?
If you visit a Muffin Break store frequently we may notify you of local offers available from that store, so you can take advantage of them on your next visit.
If I purchase a medium size coffee will I receive my free coffee in the same size?
The standard size for a free coffee as a part of the rewards program is a small size.
Will I get my birthday muffin?
Birthday muffins are awarded to customers who register their account online. If you have registered prior to your birthday month, your birthday muffin will be available from the first until the last day of that month. If you have not registered, you will not receive a birthday muffin. If you register during your birthday month, you won’t be eligible to receive a birthday muffin until the following year.
If I have three coffees on my account and purchase two coffees, can I claim the free coffee in the same transaction?
In this scenario, you must wait until the transaction has been finalised before the free coffee is added to your account.
If I have multiple free coffees on my account, can I use them in one transaction?
Once you have accrued a free coffee, you should redeem that coffee on your next possible visit. However if you do have one or more free coffees saved and wish to use them at once, you can do this on your next transaction.
What if I don’t want to register online?
That is OK, however you will not receive the free coffee for registering online, and a free birthday muffin every year or any exclusive special offers via email but you will still be eligible for the every 5th coffee free benefit.
What happens if I lose my registered card?
Head into your local Muffin Break and request a new card. Send the new card number and verification code, as well as your registered email address to our customer service team (go to 'Contact Us' to do this). We will transfer the details from your lost card to the new card so you may keep all existing points and rewards.
If your rewards card was not registered and you don't recall the card number, we will not be able to locate your account to transfer the points to a new card.
What if I had registered online but have lost my password?
You can go back online and click ‘forgot my password’ and an email will be sent to you with further instructions.
What happens if I lose my card and it has not been registered?
Unfortunately you will have to sign up again and start fresh with a new card.
Do I only need to swipe my card when I buy a coffee?
No you should have your card swiped for each transaction so we can make sure you don’t miss out on exclusive product offers. From time to time we may offer you exclusive product offers based on your purchase history so if we know what you love we’ll make sure you’re the first to hear about those products and any promotions.
What if I forget to hand over my Muffin Break rewards card during the transaction?
Unfortunately once the transaction is complete the card cannot be swiped, therefore please present your Muffin Break Rewards card at the start of the transaction so you won’t miss out on your coffees.
I forgot to use my card on my last visit, I purchased two coffees and have the receipt. Can I still receive coffee points for my previous purchase?
Unfortunately, if you do not present your rewards card at the start of the transaction or forget to use your card, you won’t be able to add the coffees to your card.
Can my friend and I have two separate cards and accumulate coffees together?
No, coffees can only be added to one rewards account/number. You can share the same card by splitting the key ring card and the main rewards card but you can’t officially share your account.
